FAQS
Last updated: July 14, 2026
Shipping and delivery
How long will my order take?
Processing takes 1–3 business days after payment confirmation. Weekend and public-holiday orders are processed on the next business day. After dispatch, estimated transit times are 7–15 business days for U.S. Standard Shipping, 5–7 business days for U.S. Expedited Shipping, and 12–20 business days for international shipping. Processing is separate from transit. Weather, customs and carrier delays can affect delivery. See our Shipping Policy.
Do you offer free shipping?
U.S. orders over $89 qualify for free Standard Shipping. U.S. orders of $89 or less have an $8.99 Standard Shipping fee. Expedited and international shipping charges are calculated at checkout.
How do I track my order?
Use the tracking link or number in your shipping confirmation email. The Track Order page explains common statuses. Email us if you need help.
Products and sizing
How do I choose a size?
Use the size chart and measurements on the individual product page. Fit and features vary by item. See our Size Guide or email us with a product link and your measurements.
Where can I find materials and product features?
Check the specific product description. Contact us before ordering if a feature or measurement is not stated; do not assume that all products share the same construction.
Returns and refunds
How do I request a return?
Email service@lovicca.com within 30 days of receipt with your order number and reason. Returns require approval and are subject to eligibility and exclusions. Customers pay return shipping for fit, size or colour choices and change-of-mind returns. See the Return Policy for remedies for defects, damage or incorrect items.
Where do I send a return, and when will I be refunded?
Customer service supplies the correct return address after approval. Returned packages must be received within 14 days of approval. Refunds are processed within 7 days after receipt and inspection, to the original payment method. Payment-provider posting time may be additional.
What if an item arrives damaged?
Email photographs, your order number and a description within 7 days of receipt. Follow the instructions in our Return Policy before sending goods.
Can I change or cancel an order?
Email us as soon as possible. Customer service will confirm whether the request can be accommodated based on order status. Sending a request does not confirm a change or cancellation.
Payment and support
Which payment methods are available?
Use the options displayed at checkout for your order. Read our Payment Methods page for guidance.
How can I contact customer service?
Customer support is provided by email at service@lovicca.com. Include your order number for order-related enquiries. See our Contact Us page.
Company and contact information
Lovicca is operated by BARELY BOUND STUDIOS INC.
Company Name: BARELY BOUND STUDIOS INC
Company Address: 25 1ST AVE SWSTE AWATERTOWN, SD 57201 US
Telephone: +852-57220528
Email: service@lovicca.com
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