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        Request a return within 30 days of receipt

          Return Policy

          Last updated: July 14, 2026

          This policy applies to purchases from Lovicca, operated by YANG FULING TRADING LIMITED.

          1. Return request period and eligibility

          Email service@lovicca.com within 30 days of receiving your order to request a return or exchange. Include your order number and the reason. Returns require prior approval from customer service.

          Pre-orders and items that have been used or are no longer in their original condition are not eligible for standard returns. If an item arrived damaged, defective, incorrect or incomplete, follow the issue-reporting process below.

          2. Reasons, remedies and return shipping

          • Defective item or manufacturing issue: we provide a replacement free of charge.
          • Wrong size or colour ordered, unsuitable fit, or change of mind: eligible items may be returned or exchanged; the customer pays return shipping.
          • Wrong or missing item received: we arrange a return at no cost to you where applicable, or provide a replacement free of charge.
          • Damage during shipping: we provide a replacement free of charge. If the replacement is also defective, we issue a full refund.

          3. Return process

          1. Request approval: email your order number and reason for return. Include photographs if reporting damage or a defect.
          2. Obtain the return address: customer service will confirm acceptance and provide the correct destination. Do not send goods to the registered company address unless specifically instructed.
          3. Pack the items: use the original packaging and include the accessories and other items supplied with the product.
          4. Send and track: ship to the approved address and share the tracking number. Under this policy, the returned package must be received within 14 days of approval; otherwise the return is cancelled. Contact us promptly if there is a delivery issue.
          5. Refund processing: after we receive and inspect the returned items, we process the refund within 7 days to the original payment method. The payment provider's posting time may be additional.

          4. Items damaged on arrival

          Email us within 7 days of receipt. Send clear photos showing the damage and product label, together with your order number and a description. Keep the item and packaging while the issue is reviewed.

          5. Order changes and cancellation requests

          For an address correction or cancellation request, email us as soon as possible with your order number. Customer service will confirm what can be done based on the order status. A request is not a confirmation of cancellation. Dispatched orders must follow the applicable return process.

          6. Assistance

          Returns sent without approval are not accepted under this policy. For other issues or questions about fees and eligibility, email us before shipping your return. Nothing in this policy is intended to exclude rights that cannot be excluded under applicable law.

          Company and contact information

          Lovicca is operated by YANG FULING TRADING LIMITED.

          Registered address: Room 60, 3rd Floor, Loo Lee Center, 45 Kai Yuen Road, Kwun Tong, Kowloon, Hong Kong
          Email: service@lovicca.com

          This is the registered company address. Contact us for approval and the correct return address before sending goods.

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