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          Privacy Policy

          Last updated and effective date of this revision: July 14, 2026

          1. Who is responsible for your information?

          YANG FULING TRADING LIMITED, operating the Lovicca retail brand at lovicca.com, is responsible for the personal information described in this policy and acts as the data controller where that term applies.

          For privacy enquiries or requests, email service@lovicca.com or write to our registered address below.

          2. Information collected and why

          • Contact and account information: information you enter when contacting us or creating an account, such as your name and email address, is used to respond to enquiries and manage your account.
          • Order and delivery information: order details, billing and delivery addresses, contact details and payment status are used to process purchases, arrange delivery, handle returns and maintain transaction records.
          • Customer support information: messages, order references and photographs you supply are used to investigate and resolve your request.
          • Website usage information: device, browser, network and interaction information, including information collected through cookies or similar technologies, may be used to operate the website, understand usage, improve services and support the advertising activities described below.
          • Marketing preferences: subscription details and your choices are used to manage promotional communications. You can unsubscribe through the message or contact us.

          You can choose not to provide information, but we may be unable to process an order or respond to a request without the details needed for that purpose.

          3. Service providers and other disclosures

          Our store uses SHOPLINE as its ecommerce platform. Information needed to operate the store may be processed by SHOPLINE and by payment, delivery, customer support and communications providers involved in your transaction or request. Payment options and the provider involved are shown during checkout. Delivery information is supplied to the fulfilment and carrier services needed to deliver your order.

          Usage and interaction information may also be processed by analytics and advertising providers used for measuring visits, understanding campaigns and showing relevant promotions, as described in our existing website data practices. For details about the providers relevant to your interaction, contact us.

          Information may be disclosed where required by law, to respond to legal requests, prevent fraud or protect rights. In a business transfer or reorganisation, information may be transferred as part of that transaction. Service providers may process information outside your place of residence.

          4. Cookies and your choices

          Cookies and similar technologies can support store functions, remember preferences, measure usage and support advertising. You can review any cookie controls presented on the website and use your browser settings to block or delete cookies. Blocking cookies may affect sign-in, cart or other features. Browser controls do not necessarily remove data already processed by providers.

          To ask about cookies, analytics or advertising associated with your use of the store, email our privacy contact. Marketing emails include an unsubscribe option.

          5. Retention

          Retention depends on the purpose and type of information. Relevant criteria include whether an order, return or support request remains open; whether account information is still needed to provide the account; and whether transaction records are needed for accounting, legal obligations, fraud prevention or dispute resolution. For information about the period applicable to your records, or to request deletion, contact us. Records that must be retained for legal or unresolved transaction reasons may not be immediately deleted.

          6. Access, correction and other requests

          You may contact us to request access to information about you, correction of inaccurate information, or deletion. Depending on the law that applies to you, you may also have rights to object, restrict processing, obtain a copy of data or withdraw consent. We may request information needed to verify your identity and assess the request. You may raise a concern with the privacy regulator relevant to your location.

          7. Security and updates

          Do not send passwords, full payment-card details or security codes by email. No internet transmission or storage method can be guaranteed completely secure.

          We may revise this policy when our practices change. The revision date will be shown on this page. For questions about how your information is used, contact us using the details below.

          Company and contact information

          Lovicca is operated by YANG FULING TRADING LIMITED.

          Registered address: Room 60, 3rd Floor, Loo Lee Center, 45 Kai Yuen Road, Kwun Tong, Kowloon, Hong Kong
          Email: service@lovicca.com

          Telephone: +852-7349344

          This is the registered company address. Contact us for approval and the correct return address before sending goods.

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